The Needle in the Haystack 2 Support

Last updated: 2026-09-25

Contact

Write to support@bruniqo.de. Please include the app version, device model, iOS version and a short description of the steps that led to the problem. For questions about a purchase, also include the purchase date and the credit pack. Never send passwords or Apple sign-in details. If a screenshot helps, cover personal details and other people's data first.

Sign-in and internet

The Needle in the Haystack 2 requires Sign in with Apple and an internet connection, because your player profile, yards and credits are stored on our server. The app does not request your name or email address from Apple. If you sign in on another device, the app asks whether it should take over the existing session; the session on the other device then ends.

Yards and crews

Create a private yard and share its code with friends, or join a public crew. Up to eight players work together in one yard; you can also play solo. Progress saves automatically.

Without further activity, a yard can expire and be deleted after 24 hours. Any crew member can optionally spend personal credits to protect the whole yard for at least seven days. You see the exact price and the new deadline before confirming; there is no automatic renewal. Personal credits and permanently purchased tools survive a yard reset.

Credits and in-app purchases

Optional credit packs with 100, 500 or 1,000 credits are available as in-app purchases. Credits buy selected permanent personal tools and yard protection. Tools needed to reach the goal are also obtainable with money earned through play.

Credits are added to your account after our server has verified the purchase. If they are missing after a purchase, restart the app while connected to the internet. If that does not help, write to us with the purchase date and pack. Apple handles payment; request refunds directly from Apple. Refunded credits are deducted from your balance.

Delete your account

You can delete your account at any time in the app with "Delete account" and then confirm your identity with Apple. Your profile, credits, purchased tools and personal data are deleted; unused credits are forfeited. Deleting the app from your device does not delete your account. The privacy policy explains exactly what is deleted and what remains in anonymized form for technical reasons.