The Needle in the Haystack 2 Support

Last updated: 2026-11-04

Contact

Write to support@bruniqo.de. Please include the app version, device model, iOS version and a short description of the steps that led to the problem. For questions about a purchase, also include the purchase date and the credit pack. Never send passwords or Apple sign-in details. If a screenshot helps, cover personal details and other people's data first.

Feedback directly from the app

Open “Account & credits” and choose “Send feedback”; the same action is available in the online account area. You can use it without signing in. Choose “Bug” or “Improvement” and describe the issue. Your reply email address and a selected screenshot are optional. Without a reply email address we cannot reply to you this way. The app includes its version, build, platform, operating system version and language; you can see the diagnostics before sending. The message goes through our game server to feedback@bruniqo.de, an address for the support@bruniqo.de support mailbox.

You choose any screenshot yourself through the system picker. The app shows a preview and lets you remove the image before sending. Cover personal details and other people’s data in the image before selecting it, or choose a redacted copy. The preview does not provide redaction tools. Screenshots are never captured automatically. If sending fails, your draft stays in the open dialog. If delivery is unconfirmed, “Retry” checks the same submission to avoid creating a second message. You can still write directly to support@bruniqo.de.

Sign-in and internet

You can play solo without Sign in with Apple; your save is stored on your device, but you need a connection to our game server to play. Shared yards, online account recovery, purchases of account credits and rewarded-video credit claims need the relevant online service. Local world money and online account credits are separate. The app does not request your name or email address from Apple. If you sign in on another device, the app asks whether it should take over the existing session; the session on the other device then ends.

Yards and crews

For online play, create a private yard and share its code with friends, or join a public crew. Up to eight players work together in one yard; you can also play solo. Progress saves automatically.

Without further activity, a yard can expire and be deleted after 24 hours. Any crew member can optionally spend personal credits to protect the whole yard for at least seven days. You see the exact price and the new deadline before confirming; there is no automatic renewal. Personal credits and permanently purchased tools survive a yard reset.

Credits and in-app purchases

Optional credit packs with 50, 100, 500 or 1,000 credits are available as in-app purchases. Credits buy selected permanent personal tools and yard protection. Tools needed to reach the goal are also obtainable with money earned through play.

Credits are added to your account after our server has verified the purchase. If they are missing after a purchase, restart the app while connected to the internet. If that does not help, write to us with the purchase date and pack. Apple handles payment; request refunds directly from Apple. Refunded credits are deducted from your balance. If they had already been spent and your account is below zero as a result, you can play again once you have bought credits worth twice the negative amount. Every credit you buy is credited to you: half settles the account, the other half stays with you (Terms of Use). This also applies after deleting your account, when you later sign in again with the same login.

Advertising and rewarded videos

Unity LevelPlay mediates ads from ironSource Ads, Unity Ads and Liftoff Monetize (Vungle). You explicitly choose personalized or non-personalized advertising in the app. Personalized advertising also requires iOS tracking permission. Change your choice in the app settings; refusing or withdrawing consent does not lock gameplay or existing purchases. Non-personalized ads still process technical data; see the privacy policy.

Rewarded videos are optional. Before a video starts, the server shows the exact reward and remaining allowance: currently one credit per eligible video, with up to ten reserved or completed views within 24 hours. If a video does not start, its reservation is released. Credits are granted only after a verified server confirmation; delayed confirmations may arrive later. For problems, tell support the app version, time and visible message, never your session tokens.

Delete your account

You can delete your account at any time in the app with "Delete account" and then confirm your identity with Apple. Your profile, credits, purchased tools and personal data are deleted; unused credits are forfeited. Deleting the app from your device does not delete your account. Conversely, deleting your online account does not replace your local solo save or merge it with another account. The privacy policy explains exactly what is deleted and what remains in anonymized form for technical reasons.

Without the app, on another device or if you can no longer sign in: How to delete your account (applies to the game on every device).